State Farm® Insurance Agent Glisel Jimenez

"There is zero consistency or accountability. I had an initial mishap due to missing documents when I first purchased my plan. I was not given my discounts for the first two months but was promised the rate would reflect discounts in future months. When this didn't happen, I called back again and the PA agent was condescending and inconsistent. I had to turn off autopay and pay over the phone with her every month while the changes were taking place, and her story switched every time I asked why my bill changed. First, it was that I could get the discount applied for the first two months, then that I had to pay the difference, then that my payment was higher because the changes were still being processed, and now she said all the changes were done and my rate was supposed to be high all along. I said my payments were too high and inconsistent with what I was promised, and I saw better deals elsewhere. She said "You can look wherever you want, but its all the same like...make it make sense you know?" It has been over three months, and my monthly statement still does not reflect the rate I was initially promised, or the rate the agent and I paid together the past three months. My agent refuses to give me any written confirmation of what my bill is supposed to be over email and this is super suspicious to me. If anyone works with this agency, make sure you get a paper trail out of them. But it might make sense to just go somewhere else instead of wasting your time and money."

"(Translated by Google) Very good attention, firstly very professional and especially Mrs. Luz very attentive with a lot of availability to help 100% recommended Thank you blessings (Original) Muy buena atencion primeramente muy profesional y en especial la Sra Luz muy atenta con mucha disponibilidad para ayudar 100% recomendado Gracias bendiciones"

"Glisel and Luz showcased their expertise and professionalism when handling our matters. They facilitated a smooth process and made our experience with them extremely positive. Their eagerness to answer questions and provide great customer care is a reason why we continue to use their services."

"I have been a State Farm customer for over 30 years. During the leadership that my agency has had with the administrator Gisel Jimenez and the group of agents that support her location in the city of Summit, New Jersey, we have found a family that cares about its clients in a very professional and humane way, and this does not it happens easily. When users can identify with the people who help us to have support for our auto coverage needs, it is great that you get to know the agents who serve in the agencies by their names (like our appreciated Luz Ponce who has been in this agency for over 24 years helping in the community), and this is achieved through good communication and customer service."

"The welcoming environment and attention to detail at this State Farm office is second to none. Glisele Jimenez and her solid team are a pleasure to work with. Our agent, Luz Poncedeleon, is just fantastic. Her attention to detail and ability to clearly explain all policies, along with their overall benefits, is something we greatly appreciate. Luz takes her time to make sure you are getting the best coverage possible and most importantly, is wonderful at making sure all your policies are providing you and your family the maximum benefits and discounts. Thank you, Luz and the rest of the Glisele Jimenez State Farm Team. We look forward to many more years of excellent service."

"Vanessa was extremely helpful to me with regards to switching and bundling. She is very knowledgeable and responds very quickly to my questions. She followed up with me every step of the way and walk me through what is expected. I highly recommend Vanessa Christie to any who is looking or new or looking to switch their insurance companies."

"Vanessa Christie is the perfect agent! She's very efficient, professional, and very informative. Even though I requested auto insurance, she offered and explained other insurance plans such as rental and life insurance. When I have questions in regards to my policy her responses are returned expeditiously. Customer service I experienced with Agent Vanessa Christie was just simply outstanding , she will be one of the many reasons I’ll have longevity with State Farm."

"I had questions in regard why my Home Insurance policy premium went up. Alyssa Roman from this office made inquiries and took the chance to review all the insurance such as auto, umbrella etc., I have with State Farm. She was exceptional in all aspects. Polite and professional. I have been a customer for almost 50 years and I can't ask for more. Highly recommend this place."

"Fantastic service and experience with this office, especially Luz who has handled all of our questions and requests with tremendous professionalism and helpfulness, even during the middle of a pandemic. We recently moved to the area and there were so many "administrative" tasks to take care of. Most of them were at various times frustrating / painful, but working with State Farm has been ease and seamless throughout. Very satisfied!"

"I switched to this agency over 3 years ago and since day one I'm happy with professionalism and customer oriented approach working with Luz Poncedeleon. Almost every time I contact to Luz I learn something new because she explains all options in so clear way that after that it is only up to you what to select. I'm confident I have the best value for the price I pay. It is worth to mention that accident claim processing is very smooth very quick with minimum efforts from customer."